Privacy Policy

Last updated: 9/16/2025

1. Introduction

Welcome to Tale Twirlers ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Data

We may collect the following personal information:

  • Name and contact information (email address)
  • Account credentials (username and password)
  • Payment information (processed securely through third-party payment processors)
  • Profile information and preferences
  • Communication records with our support team

Usage Data

We automatically collect certain information when you visit our site:

  • IP address and browser information
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

Children’s Information

Tale Twirlers is designed for families and children. We take special care to protect children’s privacy. We do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

  • Contract Performance: To provide our storytelling services and manage your account
  • Legitimate Interest: To improve our services, ensure security, and prevent fraud
  • Consent: For marketing communications and non-essential cookies
  • Legal Obligation: To comply with applicable laws and regulations
  • Vital Interest: To protect the safety and well-being of children using our platform

4. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our storytelling services
  • Process payments and manage subscriptions
  • Personalize your experience and content recommendations
  • Communicate with you about your account and our services
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Ensure security and prevent fraud
  • Comply with legal obligations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and services
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy:

  • Account Data: Retained while your account is active and for 3 years after account closure
  • Payment Information: Retained for 7 years for tax and accounting purposes
  • Marketing Data: Retained until you withdraw consent or for 3 years of inactivity
  • Usage Analytics: Anonymized after 2 years
  • Support Communications: Retained for 3 years for quality assurance

We will securely delete or anonymize your data when it is no longer needed.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

9. Your Privacy Rights Under GDPR

If you are located in the European Union, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of your personal data we hold
  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Restriction: Limit how we process your data
  • Right to Object: Object to processing based on legitimate interest or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, please visit our Data Rights page or contact us at hello@taletwirlers.com. We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: hello@taletwirlers.com
  • Website: https://www.taletwirlers.com